Shipping Policy
At Richhi Ayurvedic, we are dedicated to bringing the timeless wisdom of Ayurveda, bottled for you, directly to your doorstep. This Shipping Policy outlines our procedures for shipping and delivery of our natural products.
1. Shipping Destinations
We proudly ship our products to all over India and select international destinations. Please check the availability of shipping to your location at checkout.
2. Processing Time
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All orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays) after receiving your order confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
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Please note that processing time may be longer during peak seasons or promotional periods.
3. Shipping Methods and Delivery Estimates
We partner with reliable courier services to ensure your Richhi Ayurvedic products reach you safely and efficiently.
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Domestic Shipping (within India):
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Standard Shipping: Delivery typically takes 5-7 business days after dispatch.
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Express Shipping (if offered): Delivery typically takes 2-3 business days after dispatch.
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International Shipping (if applicable):
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Delivery estimates for international orders will vary significantly based on the destination country and selected shipping method.
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Typical delivery can range from 7-21 business days after dispatch.
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Please be aware that customs clearance procedures can cause delays beyond our original delivery estimates.
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Please note: These are estimated delivery times. Unforeseen circumstances (e.g., weather conditions, courier delays, customs inspections) may affect delivery times.
4. Shipping Costs
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Domestic Shipping: Shipping costs for orders within India will be calculated at checkout based on the total weight of your order and your delivery location. We may offer free standard shipping on orders above a certain value, which will be indicated on our website.
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International Shipping: International shipping costs are calculated based on the destination, weight, and dimensions of the package. Any customs duties, taxes, or import fees levied by the destination country are the responsibility of the customer.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey. Please allow up to 24 hours for the tracking information to become active.
6. Shipping Address Accuracy
It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. Richhi Ayurvedic is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping costs.
7. Damaged or Lost Packages
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Damaged Packages: If your order arrives damaged, please contact us immediately at [Your Email Address] within 48 hours of delivery. Please include clear photos of the damaged items and packaging. We will assess the situation and arrange for a replacement or refund as appropriate.
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Lost Packages: If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. If the issue remains unresolved, please contact us at [Your Email Address] and we will assist you in investigating the matter.
8. Customs and Import Duties (for International Orders)
For international orders, please be aware that customs duties, taxes, and import fees may be charged by the destination country's customs office. These charges are beyond our control and are the sole responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.